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IT Support for your business or home by knowledgeable, friendly engineers who know how to converse with people. At London PC Fix, we provide a fresh and friendly approach to our comprehensive support for our residential and small business clients. Our computer “Fixers” will ensure you’re issue is understood and then fixed, it’s as simple as that. Our services are priced fairly and we strive to ensure our clients are satisfied with all of your IT concerns resolved We’re very aware of how big an impact our service provided counts and we aim to exceed all expectations. Given the outsourced nature of our service, we ensure when meeting new clients, we are mindful and courteous when entering your home or business and make every effort to develop trust from the start.
Want to enquire about any IT support issue? We are happy discuss your business or home computer related concerns and assist in resolving them!
Terms and Conditions

Onsite Support

Home Users:
Call-out (including the first hour’s attendance) Weekdays 9am – 5:30pm, £90.00
For each subsequent half hour or part thereof, weekdays 9am – 5:30pm, £27.50

After hours or OOH charges are increased by 30% weekdays and Saturdays.  A 50% surcharge is applied on Sunday.

Business Users:
Call-out (including the first hour’s attendance) Weekdays 9am – 5:30pm, £110.00
For each subsequent half hour or part thereof, weekdays 9am – 5:30pm, £37.50

After hours or OOH charges are increased by 30% weekdays and Saturdays.  A 50% surcharge is applied on Sunday.

The Customer shall remain at the Customer’s home or premises while LONDON PC FIX employees are in attendance. If you are paying with a company charge or company credit card you will be charged business rates.

Any parking or congestion charges incurred will be charged to the customer.

Remote Support

Home Users:
For the first hour, weekdays 9am – 5:30pm, £65.00
For each subsequent half hour or part thereof, weekdays 9am – 5:30pm, £32.50

After hours or OOH charges are increased by 30% weekdays and Saturdays.  A 50% surcharge is applied on Sunday.

Business Users:
For the first hour, weekdays 9am – 5:30pm, £x75.00
For each subsequent half hour or part thereof, weekdays 9am – 5:30pm, £x37.50.

After hours or OOH charges are increased by 30% weekdays and Saturdays.  A 50% surcharge is applied on Sunday.

 

An IT audit is available by request, highlighting any areas of concern and potential for network and system performance improvements.  These are without charge if proceeding with service or charged at our standard rates. 

Please note all rental equipment not returned to us within the agreed loan period will incur ongoing charges with a surcharge rate of 15% calculated daily.  For any machines not collected from our representatives, a weekly charge of between £6-12 per week is applicable.