Computer will not start
Work through power, startup, boot and error-message symptoms before deciding whether physical assessment is needed.
Diagnosis first
Computer faults need a clear diagnosis.
Support for desktop and computer problems affecting homes and small businesses across London. Start with the symptoms; we will establish what needs checking and which route fits.
Talk through the faultFor homes and small businesses
A focused page for isolated desktop, computer and workstation faults — with wider business support available where the issue is part of a broader need.
Remote diagnostics where suitable. Requested on-site visits carry the published call-out fee.
Problems solved
The fault is the starting point.
Computer repair is not one fixed intervention. The useful next step depends on what the device is doing, who relies on it and whether the issue is hardware, software or wider IT support.
Desktop is slow or unstable
Investigate performance, software, storage and configuration issues affecting day-to-day use.
A workstation is affecting work
Diagnose a device or peripheral problem for a home user or small business workstation.
A drive or storage problem
Assess storage symptoms and explain the practical options, including when separate data recovery may be relevant.
User, software or Microsoft 365 issue
Help separate a device fault from an account, application or configuration problem.
A fault needs a physical inspection
Arrange the appropriate route for a requested visit or a dropped-off device assessment.
Scope & process
From symptoms to an agreed next step.
01
Describe the fault
Share what happened, what you have tried and whether the computer is still usable.
02
Diagnose the likely route
We establish whether remote troubleshooting, a requested visit or a dropped-off assessment is appropriate.
03
Confirm scope and cost
The suitable work and relevant terms are confirmed before it starts.
04
Resolve or explain
You receive a practical explanation of the work and any separate next steps.
Support pricing guide
Clear starting points before we assess the work.
- Residential labour
- Standard home rate
- £80/hour inc VAT
- Business labour
- Standard business rate
- £85/hour + VAT
- Requested on-site visit
- Call-out fee, in addition to labour
- £65
- Remote support
- Scope and pricing confirmed after assessment
- Discuss
Introductory calls are free. We confirm the suitable option before work starts.
Residential customers may separately request the £99 promotional offer for qualifying work, subject to assessment and exclusions.
Small business computer faults
Useful when a workstation or user device is disrupting work. If recurring faults point to wider needs, compare this with business IT support.
Discuss a business faultHome computer faults
For residential troubleshooting, desktop support and device problems, the home support page is the broader starting point.
View home IT supportCommon questions
Do you provide computer repairs in London?
Yes. We provide computer repair and troubleshooting support for London businesses and home users dealing with laptop, desktop, device, and day-to-day technical issues.
Do you help businesses with laptop and desktop issues?
Yes. We help businesses with device troubleshooting, laptop and desktop issues, user and workstation support, and practical diagnosis for common technical problems.
Can you provide on-site troubleshooting?
Yes. We provide on-site support across London for business and home users when a device or technical issue cannot be resolved remotely.
Do you also support home users?
Yes. We support home users with computer repairs and troubleshooting, including slow devices, software issues, startup problems, and general day-to-day technical support.
When should a business move from repair-only support to broader IT support?
If a business is repeatedly dealing with device issues, or if IT problems are affecting multiple users or systems, broader business IT support or managed IT support is usually a more practical and cost-effective option than treating each problem as an isolated repair.
Need a computer fault diagnosed?
Send the symptoms or book an introductory call. The next action depends on the device and the setting it is used in.