For the problem in front of you
Business IT support for the working day.
Practical help for London businesses without an internal IT team. Bring us the device, account, network or office problem that needs sorting.
Best for one-off, occasional or clearly defined support needs. If the same issues keep returning, compare managed support below.
A clear starting point
What this route is for
Business IT support is the practical, problem-led route: explain what is happening, agree the suitable next step, then deal with the work that has been scoped.
- A user, laptop, printer or application is stopping work
- Microsoft 365, email, Teams, OneDrive or SharePoint needs attention
- Wi-Fi, broadband or a small-office network is unreliable
- A new starter needs an account or device set up
- You need a practical answer before committing to a larger project
Who it suits
Small London businesses, offices, studios and teams of roughly 1–15 users that need a trusted technical contact without employing internal IT staff.
Need an ongoing plan? See Managed ITScope
The issues we can look at
Devices and users
Troubleshooting, configuration and everyday account or device help.
Microsoft 365
Practical help with email, Teams, OneDrive, SharePoint and user administration.
Connectivity
Diagnosis of Wi-Fi, router and small-office network problems.
Office technology
Printers, software and general IT issues affecting the working day.
Support pricing guide
Clear starting points before we assess the work.
- Standard business labour
- For agreed business support work
- £85/hour + VAT
- Requested on-site visit
- Call-out fee, in addition to labour
- £65
- Remote support
- Scope and pricing confirmed after assessment
- Discuss
Introductory calls are free. We confirm the suitable option before work starts.
If ad-hoc support is becoming a pattern
Move from individual problems to an ongoing plan.
Managed IT is the better route when users, devices, Microsoft 365, backup or security need continuing attention. Its confirmed plans, allowances and initial terms are set out below.
Compare managed supportManaged IT support plans
All plans are priced per user per month. Each plan starts with a recommended initial service period, then continues on a rolling monthly basis with agreed notice.
Essential
Baseline protection and light-touch support
- Remote support (up to 30 min/user/month)
- Bitdefender antivirus security
- Patch management & updates
- Microsoft 365 basic admin
- Secure backup (pooled allowance)
- Email support for non-urgent requests
Includes up to 30 minutes of remote support per user/month. Additional support time may be chargeable if fair use is regularly exceeded.
Recommended 3-month initial service period, then rolling monthly with one calendar month's notice.
Business
More complete day-to-day IT support
- Everything in Essential, with broader fair-use support
- Priority support
- On-site support (fair use / pooled hours)
- More complete Microsoft 365 administration
- Secure backup (increased pooled allowance)
- MFA & security hardening
- Vendor liaison
Recommended 6-month initial service period, then rolling monthly with one calendar month's notice.
Complete IT Management
For businesses that rely on IT daily
- Everything in Business
- Fast response (same-day priority)
- Regular on-site support included
- Backup monitoring & recovery support
- Device performance monitoring
- Proactive system oversight
- Ongoing IT guidance & planning
Service term agreed based on scope, complexity and business requirements.
Fair usage explained
Our managed support plans are designed to cover normal day-to-day IT support, monitoring and administration for small businesses.
Essential is intended for lighter support needs and includes up to 30 minutes of remote support per user per month. If support needs regularly exceed this, additional time may be charged separately or we may recommend moving to Business.
Business provides broader support coverage and priority handling, making it more suitable for businesses that need more regular assistance, Microsoft 365 administration, vendor liaison, security guidance and general IT management.
Project work, major migrations, new infrastructure, out-of-hours support, or substantial on-site work may be quoted separately unless specifically agreed within the plan.
Plan comparison
See exactly what's included in each plan at a glance. All prices are per user per month, excluding VAT.
| Feature | Essential | Business | Complete IT Management |
|---|---|---|---|
| Price per user/month (+ VAT) | £39 | £65 | £95 |
| Remote support | Up to 30 min/user/month | Broader fair-use coverage | Broader fair-use coverage |
| Email support | |||
| Priority support | |||
| Same-day priority response | |||
| Antivirus (Bitdefender) | |||
| Patch management & updates | |||
| MFA & security hardening | |||
| Microsoft 365 basic admin | |||
| M365 user & device management | |||
| Secure backup (pooled) | |||
| Backup monitoring & recovery | |||
| On-site support (pooled hours) | |||
| Regular on-site support included | |||
| Vendor liaison | |||
| Device performance monitoring | |||
| Proactive system oversight | |||
| IT guidance & planning | |||
| Get started | Get started | Get started |
Common questions
Do you provide on-site IT support in London?
Yes. We provide on-site IT support across London for businesses that need hands-on help when remote support isn't enough.
Do you support small businesses without an IT team?
Yes. Most of our clients are small businesses with no internal IT, and we act as their external IT support.
What does managed IT support include?
Managed IT support includes ongoing user and device support, monitoring, backup, security, and guidance as your business grows.
Do you offer ad-hoc IT support?
Yes. We offer pay-as-you-go IT support for troubleshooting, on-site visits, and one-off issues.
Which areas do you cover?
London PC Fix covers all of London, including Central and South London, with on-site visits where required.
Have an IT problem to discuss?
Tell us what is happening and we will confirm the suitable next step before work starts.