Business IT Support in London
On-site and remote IT support for London businesses that need reliable help without an internal IT team.
Fast response. Practical support. On-site when it matters.
Support for day-to-day issues, Microsoft 365, devices, networks, and office IT.
What is business IT support?
Business IT support means practical day-to-day technical help for businesses that need reliable support across users, devices, Microsoft 365, networks, and office systems.
London PC Fix provides on-site and remote business IT support for London businesses without an internal IT team.
This is designed for businesses that need fast, dependable support without hiring in-house IT staff.
Who this is for
Our business IT support is designed for small and growing London businesses that need reliable support without the overhead of an internal IT department.
It is especially useful for businesses that need a trusted point of contact for day-to-day IT issues.
What's included in business IT support?
On-site IT support
Engineer attendance at your office to fix issues where they happen.
Remote troubleshooting
Fast remote diagnostics and fixes without waiting for an on-site visit.
Microsoft 365 support
User management, email, Teams, OneDrive and SharePoint setup and support.
User and device support
New device configuration, user onboarding, and device troubleshooting.
Wi-Fi and network troubleshooting
Slow connections, dead zones, router issues and small office network fixes.
Office IT support and setup help
Printers, hardware, software, and general IT issues resolved quickly.
We provide practical support across the IT issues that commonly affect small businesses day to day.
When businesses typically need support
Business IT support is often needed when there is no internal IT team and technical issues start affecting productivity.
- Staff losing time to recurring IT issues
- Microsoft 365 problems affecting day-to-day work
- Wi-Fi or network issues in the office
- New starters needing device or account setup
- General IT issues needing fast response
Not sure which support option is right?
If your business needs help regularly, a managed IT support plan is often better value than repeated one-off visits.
Business IT support vs managed IT support
Business IT support covers day-to-day help when issues arise. Managed IT support adds ongoing monthly support, broader oversight, and a more proactive support model.
Business IT Support
- Reactive and day-to-day help
- On-site and remote support
- Suitable for one-off or occasional needs
Managed IT SupportRecommended
- Ongoing monthly support
- Better for regular support needs
- Adds stronger continuity, oversight, and predictable support
If your business relies on regular support, managed IT support is usually the better long-term option.
Managed IT support plans
All plans are priced per user per month. Each plan starts with a recommended initial service period, then continues on a rolling monthly basis with agreed notice.
Essential
Baseline protection and light-touch support
- Remote support (up to 30 min/user/month)
- Bitdefender antivirus security
- Patch management & updates
- Microsoft 365 basic admin
- Secure backup (pooled allowance)
- Email support for non-urgent requests
Includes up to 30 minutes of remote support per user/month. Additional support time may be chargeable if fair use is regularly exceeded.
Recommended 3-month initial service period, then rolling monthly with one calendar month's notice.
Business
More complete day-to-day IT support
- Everything in Essential, with broader fair-use support
- Priority support
- On-site support (fair use / pooled hours)
- More complete Microsoft 365 administration
- Secure backup (increased pooled allowance)
- MFA & security hardening
- Vendor liaison
Recommended 6-month initial service period, then rolling monthly with one calendar month's notice.
Complete IT Management
For businesses that rely on IT daily
- Everything in Business
- Fast response (same-day priority)
- Regular on-site support included
- Backup monitoring & recovery support
- Device performance monitoring
- Proactive system oversight
- Ongoing IT guidance & planning
Service term agreed based on scope, complexity and business requirements.
Fair usage explained
Our managed support plans are designed to cover normal day-to-day IT support, monitoring and administration for small businesses.
Essential is intended for lighter support needs and includes up to 30 minutes of remote support per user per month. If support needs regularly exceed this, additional time may be charged separately or we may recommend moving to Business.
Business provides broader support coverage and priority handling, making it more suitable for businesses that need more regular assistance, Microsoft 365 administration, vendor liaison, security guidance and general IT management.
Project work, major migrations, new infrastructure, out-of-hours support, or substantial on-site work may be quoted separately unless specifically agreed within the plan.
Plan comparison
See exactly what's included in each plan at a glance. All prices are per user per month, excluding VAT.
| Feature | Essential | Business | Complete IT Management |
|---|---|---|---|
| Price per user/month (+ VAT) | £39 | £65 | £95 |
| Remote support | Up to 30 min/user/month | Broader fair-use coverage | Broader fair-use coverage |
| Email support | |||
| Priority support | |||
| Same-day priority response | |||
| Antivirus (Bitdefender) | |||
| Patch management & updates | |||
| MFA & security hardening | |||
| Microsoft 365 basic admin | |||
| M365 user & device management | |||
| Secure backup (pooled) | |||
| Backup monitoring & recovery | |||
| On-site support (pooled hours) | |||
| Regular on-site support included | |||
| Vendor liaison | |||
| Device performance monitoring | |||
| Proactive system oversight | |||
| IT guidance & planning | |||
| Get started | Get started | Get started |
Why businesses choose London PC Fix
Common Questions
Do you provide on-site IT support in London?
Yes. We provide on-site IT support across London for businesses that need hands-on help when remote support isn't enough.
Do you support small businesses without an IT team?
Yes. Most of our clients are small businesses with no internal IT, and we act as their external IT support.
What does managed IT support include?
Managed IT support includes ongoing user and device support, monitoring, backup, security, and guidance as your business grows.
Do you offer ad-hoc IT support?
Yes. We offer pay-as-you-go IT support for troubleshooting, on-site visits, and one-off issues.
Which areas do you cover?
London PC Fix covers all of London, including Central and South London, with on-site visits where required.
Related services and guides
Need reliable business IT support?
Book a call, request an IT assessment, or speak to us about ongoing support for your business.