Ad-Hoc IT Support in London
IT support when you need it, with no contract or monthly commitment. On-site or remote — for businesses and home users across London.
Call-out from £65. Remote from £75/hr.
What is ad-hoc IT support?
Ad-hoc IT support is pay-as-you-go help — you call when something goes wrong and pay for the time it takes to fix it. There is no monthly commitment, no long-term contract, and no retainer. It suits businesses that need occasional IT help or one-off technical assistance.
London PC Fix provides ad-hoc IT support for small businesses and home users across London. We attend on-site or connect remotely depending on what the issue requires.
If IT issues are recurring or starting to affect your team regularly, a managed IT support plan is usually better value. We can discuss that when you get in touch.
Who ad-hoc IT support is for
What ad-hoc IT support covers
On-site support visits
An engineer attends your office or home and resolves the issue in person — for problems that need physical attendance.
Remote troubleshooting
Fast fixes via screen sharing without waiting for a site visit. Most software and M365 issues resolved this way.
Device and laptop issues
Slow devices, startup failures, crashes, and general device troubleshooting for business and home users.
Microsoft 365 problems
Email, Teams, OneDrive, SharePoint — day-to-day M365 issues fixed on request.
Wi-Fi and connectivity issues
Office or home network problems diagnosed and resolved on-site or remotely.
One-off setup tasks
New device configuration, user setup, software installation, and printer setup when you need it.
Ad-hoc IT support pricing
Business rates (ex VAT)
Residential rates (inc VAT)
Travel outside Greater London may incur additional charges.
Need regular support? View managed IT support plans →
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Ad-Hoc IT Support — Common Questions
Do you provide ad-hoc IT support in London with no contract?
Yes. We provide ad-hoc IT support for London businesses and home users as a pay-as-you-go service with no ongoing commitment.
How quickly can you attend on-site?
Response times depend on availability. For urgent situations we aim to respond on the same or next business day where possible. Remote support can often start within the hour.
What is the difference between ad-hoc and managed IT support?
Ad-hoc support is reactive and charged per incident. Managed IT support is an ongoing monthly arrangement that provides faster response, proactive oversight, and coverage across all your users, devices, and systems.
Is there a call-out fee for on-site visits?
Yes. On-site visits include a £65 call-out fee that covers travel to your site. Remote support has no call-out fee.
When should a business move from ad-hoc to managed IT support?
When IT issues are recurring, affecting multiple users, or regularly taking staff time to deal with, a managed plan is usually better value than repeated ad-hoc callouts.
Need IT help now?
Book a call, message us, or call — and we'll get the problem sorted as quickly as possible.