How Much Does IT Support Cost in London?
Business IT support in London is usually priced either as ad-hoc hourly support or as a managed monthly plan per user. The right option depends on how often support is needed, how many users and devices are involved, and whether you need ongoing coverage.
What affects the cost of IT support?
These are the main variables that determine how much IT support costs for a small business in London.
Ad-hoc vs managed IT support
The two main ways businesses pay for IT support are very different in how they work and what they cost over time.
Ad-hoc / hourly support
- Charged per hour or per call-out
- Useful for one-off issues
- No ongoing commitment
- Costs can vary month to month
- Response is reactive — after something breaks
London PC Fix rates (ex VAT)
On-site: £85/hr · Call-out: £65 · Residential: £80/hr
Managed IT support (monthly)
- Fixed monthly cost per user
- Better suited to recurring support needs
- Faster response and proactive oversight
- Covers users, devices, M365, backup, and security
- More predictable — easier to plan around
London PC Fix plans (+ VAT, per user/month)
Essential: £39 · Business: £65 · Complete IT Management: £95
Managed IT support plans
All plans are priced per user per month. Each plan starts with a recommended initial service period, then continues on a rolling monthly basis with agreed notice.
Essential
Baseline protection and light-touch support
- Remote support (up to 30 min/user/month)
- Bitdefender antivirus security
- Patch management & updates
- Microsoft 365 basic admin
- Secure backup (pooled allowance)
- Email support for non-urgent requests
Includes up to 30 minutes of remote support per user/month. Additional support time may be chargeable if fair use is regularly exceeded.
Recommended 3-month initial service period, then rolling monthly with one calendar month's notice.
Business
More complete day-to-day IT support
- Everything in Essential, with broader fair-use support
- Priority support
- On-site support (fair use / pooled hours)
- More complete Microsoft 365 administration
- Secure backup (increased pooled allowance)
- MFA & security hardening
- Vendor liaison
Recommended 6-month initial service period, then rolling monthly with one calendar month's notice.
Complete IT Management
For businesses that rely on IT daily
- Everything in Business
- Fast response (same-day priority)
- Regular on-site support included
- Backup monitoring & recovery support
- Device performance monitoring
- Proactive system oversight
- Ongoing IT guidance & planning
Service term agreed based on scope, complexity and business requirements.
Fair usage explained
Our managed support plans are designed to cover normal day-to-day IT support, monitoring and administration for small businesses.
Essential is intended for lighter support needs and includes up to 30 minutes of remote support per user per month. If support needs regularly exceed this, additional time may be charged separately or we may recommend moving to Business.
Business provides broader support coverage and priority handling, making it more suitable for businesses that need more regular assistance, Microsoft 365 administration, vendor liaison, security guidance and general IT management.
Project work, major migrations, new infrastructure, out-of-hours support, or substantial on-site work may be quoted separately unless specifically agreed within the plan.
Plan comparison
See exactly what's included in each plan at a glance. All prices are per user per month, excluding VAT.
| Feature | Essential | Business | Complete IT Management |
|---|---|---|---|
| Price per user/month (+ VAT) | £39 | £65 | £95 |
| Remote support | Up to 30 min/user/month | Broader fair-use coverage | Broader fair-use coverage |
| Email support | |||
| Priority support | |||
| Same-day priority response | |||
| Antivirus (Bitdefender) | |||
| Patch management & updates | |||
| MFA & security hardening | |||
| Microsoft 365 basic admin | |||
| M365 user & device management | |||
| Secure backup (pooled) | |||
| Backup monitoring & recovery | |||
| On-site support (pooled hours) | |||
| Regular on-site support included | |||
| Vendor liaison | |||
| Device performance monitoring | |||
| Proactive system oversight | |||
| IT guidance & planning | |||
| Get started | Get started | Get started |
When a managed plan makes more sense
For most London small businesses, managed IT support becomes the more practical option once any of the following apply.
IT Support Cost Questions
How much does IT support cost in London?
Business IT support in London is usually priced either as ad-hoc hourly support or as managed monthly support per user. Ad-hoc support is useful for one-off issues, while managed IT support is usually the better option for businesses that need regular help, faster response, and more predictable support costs.
Is managed IT support better value than ad-hoc support?
For many small businesses, managed IT support becomes better value once support needs are recurring. It provides more predictable costs, faster response, and a broader level of coverage than paying for ad-hoc help when things go wrong.
What affects the cost of IT support?
The main factors are the number of users and devices, Microsoft 365 usage, how often support is needed, whether on-site support is required, and the level of backup and security coverage.
Is hourly IT support suitable for a small business?
Ad-hoc hourly support can work for very occasional issues, but most small businesses find that recurring problems make a managed support plan more practical and cost-effective over time.
Want to discuss IT support for your business?
Book a call or contact us — we can talk through what level of support makes sense for your team size and needs.