Slow or unreliable laptop or desktop
Work through performance, startup and everyday usability problems.
Residential starting point
Home IT support that starts with the problem.
Laptop, desktop, Wi-Fi and setup help for London households. Tell us what has stopped working and we will help identify the sensible route: remote support, a requested visit or device assessment.
Describe the problemFor residents who want straightforward help without technical jargon — not a package or a replacement for a specialist repair assessment.
Remote support where suitable. Requested on-site visits carry the published call-out fee.
Practical problems solved
Start with what is actually going wrong.
Home IT support is broad by design. These are common starting points; the first conversation confirms whether this service is the right fit.
Wi-Fi that drops or will not connect
Check the connection, router and device settings to identify the practical next step.
A new device that needs setting up
Get accounts, updates, software, peripherals and files organised.
A printer or accessory that is not working
Troubleshoot common home peripherals and their connection to your computer.
Software, email or login trouble
Resolve settings and user issues where remote or on-site support is suitable.
A general household technology problem
Explain what is happening, what can be done and what should happen next.
Scope & process
A clear route from symptom to next step.
- 1Tell us what the device or connection is doing.
- 2We assess whether remote help, a requested home visit or device assessment is suitable.
- 3We explain the work and relevant cost before it starts.
- 4You get a practical explanation of what was done and what remains, if anything.
Support pricing guide
Clear starting points before we assess the work.
- Standard residential labour
- For agreed home support work
- £80/hour inc VAT
- Requested on-site visit
- Call-out fee, in addition to labour
- £65
- Remote support
- Scope and pricing confirmed after assessment
- Discuss
Introductory calls are free. We confirm the suitable option before work starts.
£99 promotional offer: separately requestable for qualifying residential work, subject to assessment. Excludes parts, replacement hardware, specialist data recovery and extended project work. It does not replace the standard hourly rate.
Choose the more specific route if you already know it
Common questions
Do you provide home IT support in London?
Yes. We provide home IT support for London residents who need practical help with laptops, desktops, Wi-Fi, device setup, troubleshooting, and day-to-day technical problems.
Can you help with home Wi-Fi problems?
Yes. We help home users with Wi-Fi and connectivity issues, including slow speeds, connection drops, router problems, and coverage issues.
Do you offer on-site home IT support?
Yes. We provide on-site home IT support across London, visiting your home to diagnose and resolve device, Wi-Fi, and technical issues in person.
Can you help set up new devices?
Yes. We help home users set up new laptops, desktops, and devices, including account setup, software installation, and getting everything working as expected.
Is this page for residential support only?
Yes. This page covers residential home IT support. Business clients should use our Business IT Support or Managed IT Support pages for the right level of service.
Need a sensible first step?
Send the details of your home IT problem. We can establish the appropriate route before work starts.