Laptop will not start
Investigate startup, boot, black-screen and Windows error symptoms.
Laptop-specific support
A laptop problem has a more useful starting point.
Troubleshooting and repair support for laptops that are slow, crashing, overheating, refusing to start or difficult to connect. Tell us the symptom and we will confirm the appropriate route.
Support for home laptops and business laptops. Residential and business terms are separate, and the £99 promotion is only for qualifying residential work.
Problems solved
What is your laptop doing?
These are practical starting points, not promises that every fault has the same fix. The device and symptoms determine the scope.
Slow or unstable laptop
Check performance, storage, background software and system configuration.
Overheating or noisy fan
Assess heat, fan noise and unexpected shutdown symptoms.
Windows or software problems
Work through updates, drivers, crashes, application and configuration faults.
Storage, upgrade or transfer need
Assess drive symptoms, supported upgrades and data migration options.
Wi-Fi, charging or screen fault
Identify whether the issue needs remote help, physical inspection or separate hardware work.
Separately requestable residential promotion
Qualifying residential laptop work: £99
The £99 promotion is not a replacement rate. It is available only when requested and confirmed as qualifying residential work.
Subject to assessment. Excludes parts, replacement hardware, specialist data recovery and extended project work. Business support is priced separately.
Ask if my laptop qualifiesProcess & scope
A laptop-specific route, without guessing.
01
Tell us the symptoms
Explain what happens at startup, during use or when connecting power or Wi-Fi.
02
Confirm the route
We establish whether remote support, a requested visit or a physical assessment fits.
03
Confirm terms
The work, standard rate or separately requested promotion and any exclusions are confirmed before proceeding.
04
Repair, resolve or advise
We explain what was done and whether repair, replacement, upgrade or data work is the more practical next step.
Support pricing guide
Clear starting points before we assess the work.
- Standard residential labour
- For agreed home support work
- £80/hour inc VAT
- Requested on-site visit
- Call-out fee, in addition to labour
- £65
- Remote support
- Scope and pricing confirmed after assessment
- Discuss
Introductory calls are free. We confirm the suitable option before work starts.
£99 promotional offer: separately requestable for qualifying residential work, subject to assessment. Excludes parts, replacement hardware, specialist data recovery and extended project work. It does not replace the standard hourly rate.
Repair, replace or upgrade?
Compatibility, age, specification and likely cost all matter. We can explain the options before work is agreed, including supported storage or memory work and data migration.
Need specialist data recovery?
Specialist data recovery is outside the £99 residential promotion. If the laptop will not start and the files are the priority, ask about the appropriate separate service.
Data Recovery LondonCommon questions about laptop repair
Can laptop problems be fixed remotely?
Many Windows, software, email, configuration and performance issues can be resolved remotely. Hardware faults normally require the laptop to be physically inspected.
Is the £99 offer the standard laptop repair rate?
No. The £99 offer is separately requestable for qualifying residential work. Standard residential labour remains £80/hour inc VAT, subject to the agreed work and the offer exclusions.
Is the £99 offer available for businesses?
No. The £99 offer is for qualifying residential work only. Business support is priced separately at the business rate for agreed work.
Should I repair or replace my laptop?
That depends on the laptop's age, specification, fault and likely repair cost. We can explain the practical options before work is agreed.
Ready to describe the laptop problem?
Call, WhatsApp or request an assessment. We will confirm the appropriate terms before work starts.