Terms & Conditions
Please read these terms carefully before using our services.
Last updated: April 2025
The following terms apply to all services provided by London PC Fix. By booking or using our services, you agree to these terms.
Appointments & Cancellations
- •Please provide at least 24 hours' notice to cancel or reschedule.
- •Late cancellations or missed appointments may be charged in full.
Payments
- •Payment is due within 7 days of invoice.
- •Late payments may incur additional charges.
- •Work may be paused until outstanding balances are cleared.
Services
- •We provide IT support, repairs, network setup, and managed services.
- •All work is carried out on a best-effort basis.
- •Not all issues can be guaranteed to be fully resolved.
Repairs & Warranty
- •Repairs may reveal additional faults.
- •Replacement parts may be new or refurbished.
- •A 30-day warranty applies to labour and supplied parts.
- •Warranty excludes misuse, accidental damage, or unrelated faults.
Data Responsibility
- •You are responsible for backing up your data before any work.
- •We are not liable for data loss unless caused by negligence.
- •Data recovery is not guaranteed.
Remote Support
- •By accepting remote support, you authorise secure access to your system.
- •Performance depends on your internet connection and third-party tools.
Managed Services
- •Ongoing services (e.g. backup, monitoring) are provided on a reasonable efforts basis.
- •We cannot guarantee uninterrupted service or complete prevention of cyber threats.
Equipment Collection & Storage
- •Equipment should be collected promptly after completion.
- •After 7 days, storage fees apply at £10 per week.
Liability
- •We are not responsible for indirect losses (e.g. loss of business or income).
- •Liability is limited to the value of the service provided.
General
- •Clients must provide accurate information and a safe working environment.
- •We reserve the right to refuse or stop work in cases of non-payment, unsafe conditions, or misuse.
Legal
- •Services are governed by the laws of England and Wales.
Questions?
If you have any questions about these terms, please contact us at hello@londonpcfix.com or call 0203-488-7673.