Terms & Conditions

Appointments & Cancellations

• •Please provide at least 24 hours' notice to cancel or reschedule.
• •Late cancellations or missed appointments may be charged in full.

Payments

• •Payment is due within 7 days of invoice.
• •Late payments may incur additional charges.
• •Work may be paused until outstanding balances are cleared.

Services

• •We provide IT support, repairs, network setup, and managed services.
• •All work is carried out on a best-effort basis.
• •Not all issues can be guaranteed to be fully resolved.

Repairs & Warranty

• •Repairs may reveal additional faults.
• •Replacement parts may be new or refurbished.
• •A 30-day warranty applies to labour and supplied parts.
• •Warranty excludes misuse, accidental damage, or unrelated faults.

Data Responsibility

• •You are responsible for backing up your data before any work.
• •We are not liable for data loss unless caused by negligence.
• •Data recovery is not guaranteed.

Remote Support

• •By accepting remote support, you authorise secure access to your system.
• •Performance depends on your internet connection and third-party tools.

Managed Services

• •Ongoing services (e.g. backup, monitoring) are provided on a reasonable efforts basis.
• •We cannot guarantee uninterrupted service or complete prevention of cyber threats.

Equipment Collection & Storage

• •Equipment should be collected promptly after completion.
• •After 7 days, storage fees apply at £10 per week.

Liability

• •We are not responsible for indirect losses (e.g. loss of business or income).
• •Liability is limited to the value of the service provided.

General

• •Clients must provide accurate information and a safe working environment.
• •We reserve the right to refuse or stop work in cases of non-payment, unsafe conditions, or misuse.

Legal

• •Services are governed by the laws of England and Wales.

Payment & Equipment Release Policy – Ad Hoc Clients