For businesses that need continuity
Managed IT support with a plan behind it.
An ongoing support route for London businesses that rely on IT every day and want an agreed scope, confirmed monthly pricing and a clearer support relationship.
Best for businesses with recurring support needs. The plan cards and comparison below are the source of truth for price, allowance, fair-use notes and initial terms.
The ongoing route
Who should consider managed IT?
Choose this route when IT problems are recurring, someone needs to own the administration, or the business wants to move beyond one-off support conversations.
- The same user and device issues keep interrupting work
- Microsoft 365 administration is becoming someone’s unofficial job
- Backups, patching, MFA or security checks need regular ownership
- You want a clearer monthly support cost and an agreed scope
- The business needs continuity rather than starting from scratch each time
A practical fit
Typically suited to small London businesses and teams without internal IT staff, including Microsoft 365-based offices that depend on their systems daily.
Only need help with a problem today?Scope depends on the plan
What ongoing support can cover
Users and devices
Ongoing support for starters, leavers, accounts and day-to-day device issues.
Microsoft 365 administration
Support with users, licensing, Teams, OneDrive, SharePoint and email.
Security basics
The plan comparison shows where antivirus, patching, MFA and hardening sit.
Backup and recovery
Secure backup allowances and monitoring vary by plan; check the confirmed comparison.
Connectivity
Practical help with Wi-Fi, routers and small-office network issues.
Guidance and oversight
Higher plans add broader oversight, vendor liaison and IT planning as shown below.
Managed IT support plans
All plans are priced per user per month. Each plan starts with a recommended initial service period, then continues on a rolling monthly basis with agreed notice.
Essential
Baseline protection and light-touch support
- Remote support (up to 30 min/user/month)
- Bitdefender antivirus security
- Patch management & updates
- Microsoft 365 basic admin
- Secure backup (pooled allowance)
- Email support for non-urgent requests
Includes up to 30 minutes of remote support per user/month. Additional support time may be chargeable if fair use is regularly exceeded.
Recommended 3-month initial service period, then rolling monthly with one calendar month's notice.
Business
More complete day-to-day IT support
- Everything in Essential, with broader fair-use support
- Priority support
- On-site support (fair use / pooled hours)
- More complete Microsoft 365 administration
- Secure backup (increased pooled allowance)
- MFA & security hardening
- Vendor liaison
Recommended 6-month initial service period, then rolling monthly with one calendar month's notice.
Complete IT Management
For businesses that rely on IT daily
- Everything in Business
- Fast response (same-day priority)
- Regular on-site support included
- Backup monitoring & recovery support
- Device performance monitoring
- Proactive system oversight
- Ongoing IT guidance & planning
Service term agreed based on scope, complexity and business requirements.
Fair usage explained
Our managed support plans are designed to cover normal day-to-day IT support, monitoring and administration for small businesses.
Essential is intended for lighter support needs and includes up to 30 minutes of remote support per user per month. If support needs regularly exceed this, additional time may be charged separately or we may recommend moving to Business.
Business provides broader support coverage and priority handling, making it more suitable for businesses that need more regular assistance, Microsoft 365 administration, vendor liaison, security guidance and general IT management.
Project work, major migrations, new infrastructure, out-of-hours support, or substantial on-site work may be quoted separately unless specifically agreed within the plan.
Plan comparison
See exactly what's included in each plan at a glance. All prices are per user per month, excluding VAT.
| Feature | Essential | Business | Complete IT Management |
|---|---|---|---|
| Price per user/month (+ VAT) | £39 | £65 | £95 |
| Remote support | Up to 30 min/user/month | Broader fair-use coverage | Broader fair-use coverage |
| Email support | |||
| Priority support | |||
| Same-day priority response | |||
| Antivirus (Bitdefender) | |||
| Patch management & updates | |||
| MFA & security hardening | |||
| Microsoft 365 basic admin | |||
| M365 user & device management | |||
| Secure backup (pooled) | |||
| Backup monitoring & recovery | |||
| On-site support (pooled hours) | |||
| Regular on-site support included | |||
| Vendor liaison | |||
| Device performance monitoring | |||
| Proactive system oversight | |||
| IT guidance & planning | |||
| Get started | Get started | Get started |
Read the plan detail before choosing
Prices are per user per month plus VAT. Allowances, fair-use wording, included features and initial service periods are shown in the managed plan cards and comparison. Project work, major migrations, new infrastructure, out-of-hours support and substantial on-site work may be quoted separately unless specifically agreed within a plan.
Common questions
Do you provide on-site IT support in London?
Yes. We provide on-site IT support across London for businesses that need hands-on help when remote support isn't enough.
Do you support small businesses without an IT team?
Yes. Most of our clients are small businesses with no internal IT, and we act as their external IT support.
What does managed IT support include?
Managed IT support includes ongoing user and device support, monitoring, backup, security, and guidance as your business grows.
Do you offer ad-hoc IT support?
Yes. We offer pay-as-you-go IT support for troubleshooting, on-site visits, and one-off issues.
Which areas do you cover?
London PC Fix covers all of London, including Central and South London, with on-site visits where required.
Ready to discuss an ongoing plan?
Tell us about your users, devices and current setup. We will discuss scope before you choose a plan.