Managed IT Support for London Businesses
Ongoing IT support for businesses that want predictable monthly support, faster response, and fewer recurring issues.
Practical ongoing support for users, devices, Microsoft 365, backup, security, and day-to-day IT.
Ideal for businesses without an internal IT team.
What is managed IT support?
Managed IT support is an ongoing support model for businesses that need reliable technical help across users, devices, Microsoft 365, backup, security, and day-to-day IT issues.
London PC Fix provides managed IT support for London businesses that want predictable support and a practical alternative to handling IT reactively.
This is typically the best fit for businesses that need regular support but do not want the cost of employing internal IT staff.
Who this is for
Managed IT support is designed for London businesses that rely on IT day to day and want a more predictable support model.
It is particularly useful for businesses that are currently relying on ad-hoc support but now need something more consistent.
What's included in managed IT support?
Ongoing user and device support
Continuous support for your team — new starters, leavers, day-to-day device and account issues.
Microsoft 365 administration
User management, licensing, Teams, OneDrive, SharePoint and email — handled for you.
Backup and recovery oversight
Regular backup checks and recovery support when things go wrong.
Security basics and endpoint protection
Antivirus, patch management, MFA, and security hardening across your devices.
Wi-Fi and network support
Connectivity issues, router problems, and small office network support.
Practical IT guidance as the business grows
Advice on software, hardware, and IT setup as your team and needs evolve.
Managed support is designed to reduce recurring problems, improve response, and give your business a more reliable IT setup.
Managed IT support vs ad-hoc support
Ad-hoc support is useful for one-off issues. Managed IT support is usually the better option for businesses that need regular help, clearer oversight, and a more reliable support relationship.
Ad-hoc IT Support
- Reactive
- Best for occasional issues
- Charged per visit or per hour
- Less continuity over time
Managed IT SupportBetter for most
- Ongoing monthly support
- Better for regular support needs
- Broader continuity and oversight
- More predictable support model
If your business is repeatedly needing help with users, devices, Microsoft 365, or connectivity, managed support is usually the stronger long-term option.
Why businesses move to managed support
For many small businesses, managed support becomes better value than repeated ad-hoc support.
Managed IT support plans
All plans are priced per user per month. Each plan starts with a recommended initial service period, then continues on a rolling monthly basis with agreed notice.
Essential
Baseline protection and light-touch support
- Remote support (up to 30 min/user/month)
- Bitdefender antivirus security
- Patch management & updates
- Microsoft 365 basic admin
- Secure backup (pooled allowance)
- Email support for non-urgent requests
Includes up to 30 minutes of remote support per user/month. Additional support time may be chargeable if fair use is regularly exceeded.
Recommended 3-month initial service period, then rolling monthly with one calendar month's notice.
Business
More complete day-to-day IT support
- Everything in Essential, with broader fair-use support
- Priority support
- On-site support (fair use / pooled hours)
- More complete Microsoft 365 administration
- Secure backup (increased pooled allowance)
- MFA & security hardening
- Vendor liaison
Recommended 6-month initial service period, then rolling monthly with one calendar month's notice.
Complete IT Management
For businesses that rely on IT daily
- Everything in Business
- Fast response (same-day priority)
- Regular on-site support included
- Backup monitoring & recovery support
- Device performance monitoring
- Proactive system oversight
- Ongoing IT guidance & planning
Service term agreed based on scope, complexity and business requirements.
Fair usage explained
Our managed support plans are designed to cover normal day-to-day IT support, monitoring and administration for small businesses.
Essential is intended for lighter support needs and includes up to 30 minutes of remote support per user per month. If support needs regularly exceed this, additional time may be charged separately or we may recommend moving to Business.
Business provides broader support coverage and priority handling, making it more suitable for businesses that need more regular assistance, Microsoft 365 administration, vendor liaison, security guidance and general IT management.
Project work, major migrations, new infrastructure, out-of-hours support, or substantial on-site work may be quoted separately unless specifically agreed within the plan.
Plan comparison
See exactly what's included in each plan at a glance. All prices are per user per month, excluding VAT.
| Feature | Essential | Business | Complete IT Management |
|---|---|---|---|
| Price per user/month (+ VAT) | £39 | £65 | £95 |
| Remote support | Up to 30 min/user/month | Broader fair-use coverage | Broader fair-use coverage |
| Email support | |||
| Priority support | |||
| Same-day priority response | |||
| Antivirus (Bitdefender) | |||
| Patch management & updates | |||
| MFA & security hardening | |||
| Microsoft 365 basic admin | |||
| M365 user & device management | |||
| Secure backup (pooled) | |||
| Backup monitoring & recovery | |||
| On-site support (pooled hours) | |||
| Regular on-site support included | |||
| Vendor liaison | |||
| Device performance monitoring | |||
| Proactive system oversight | |||
| IT guidance & planning | |||
| Get started | Get started | Get started |
What a good managed support relationship looks like
Good managed IT support is not just about fixing issues. It is about giving a business a clearer, more dependable support setup.
Common Questions
Do you provide on-site IT support in London?
Yes. We provide on-site IT support across London for businesses that need hands-on help when remote support isn't enough.
Do you support small businesses without an IT team?
Yes. Most of our clients are small businesses with no internal IT, and we act as their external IT support.
What does managed IT support include?
Managed IT support includes ongoing user and device support, monitoring, backup, security, and guidance as your business grows.
Do you offer ad-hoc IT support?
Yes. We offer pay-as-you-go IT support for troubleshooting, on-site visits, and one-off issues.
Which areas do you cover?
London PC Fix covers all of London, including Central and South London, with on-site visits where required.
Related services and guides
Need ongoing IT support for your business?
Request an IT assessment, book a call, or speak to us about managed support for your business.