What Does Managed IT Support Include?
A practical guide to what managed IT support usually covers for small businesses in London.
What does managed IT support include?
Managed IT support usually includes ongoing support for users, devices, Microsoft 365, backup, security, and day-to-day IT issues. It gives a business a more predictable support model than relying only on ad-hoc help.
For many small businesses, managed IT support is the practical alternative to hiring internal IT staff.
Typical areas included in managed IT support
While the exact coverage depends on the plan, most managed IT support arrangements cover these areas.
User and device support
Day-to-day support for staff and their devices — laptops, desktops, and workstations.
Microsoft 365 administration
User accounts, licensing, Teams, SharePoint, and general Microsoft 365 management.
Backup and recovery oversight
Monitoring that backups are running correctly and data can be recovered when needed.
Security basics
Antivirus, patch management, MFA, and security hardening to reduce common risks.
Network support
Wi-Fi and connectivity troubleshooting for office and remote working environments.
Ongoing IT guidance
Practical advice on IT decisions, new software, and how to get more from existing systems.
Who managed IT support is for
Managed IT support is best suited to small businesses that need consistent, reliable IT help without the overhead of internal IT staff.
Managed support vs ad-hoc support
The key difference is proactive vs reactive. Ad-hoc support responds when things break. Managed support helps prevent problems and covers more ground consistently.
Ad-hoc / hourly support
- Reactive — responds when something breaks
- Billed per incident or per hour
- No proactive oversight or monitoring
- Useful for occasional one-off issues
Managed IT support
- Proactive oversight of users, devices, and systems
- Fixed monthly cost per user — easier to plan
- Faster response and priority support available
- Covers M365, backup, security, and more
Managed IT support plans
All plans are priced per user per month. Each plan starts with a recommended initial service period, then continues on a rolling monthly basis with agreed notice.
Essential
Baseline protection and light-touch support
- Remote support (up to 30 min/user/month)
- Bitdefender antivirus security
- Patch management & updates
- Microsoft 365 basic admin
- Secure backup (pooled allowance)
- Email support for non-urgent requests
Business
More complete day-to-day IT support
- Everything in Essential, with broader fair-use support
- Priority support
- On-site support (fair use / pooled hours)
- More complete Microsoft 365 administration
- Secure backup (increased pooled allowance)
- MFA & security hardening
- Vendor liaison
Complete IT Management
For businesses that rely on IT daily
- Everything in Business
- Fast response (same-day priority)
- Regular on-site support included
- Backup monitoring & recovery support
- Device performance monitoring
- Proactive system oversight
- Ongoing IT guidance & planning
Plan comparison
See exactly what's included in each plan at a glance. All prices are per user per month, excluding VAT.
| Feature | Essential | Business | Complete IT Management |
|---|---|---|---|
| Price per user/month (+ VAT) | £39 | £65 | £95 |
| Remote support | |||
| Email support | |||
| Priority support | |||
| Same-day priority response | |||
| Antivirus (Bitdefender) | |||
| Patch management & updates | |||
| MFA & security hardening | |||
| Microsoft 365 basic admin | |||
| M365 user & device management | |||
| Secure backup (pooled) | |||
| Backup monitoring & recovery | |||
| On-site support (pooled hours) | |||
| Regular on-site support included | |||
| Vendor liaison | |||
| Device performance monitoring | |||
| Proactive system oversight | |||
| IT guidance & planning | |||
| Get started | Get started | Get started |
Managed IT Support Questions
What does managed IT support include?
Managed IT support usually includes ongoing support for users, devices, Microsoft 365, backup, security, and day-to-day IT issues. It gives a business a more predictable support model than relying only on ad-hoc help.
Is managed IT support suitable for a small business?
Yes. Managed IT support is often most useful for small businesses that do not have an internal IT team and need reliable support without hiring in-house. It covers the day-to-day IT needs of a team without requiring dedicated internal staff.
Does managed IT support include on-site visits?
It depends on the plan. Many managed IT support plans include some level of on-site support as well as remote help. At London PC Fix, on-site support is included in the Business and Complete IT Management plans.
What is the difference between managed IT support and ad-hoc support?
Ad-hoc support is reactive and charged per incident. Managed IT support is an ongoing monthly arrangement that provides proactive oversight, faster response, and coverage across users, devices, and systems.
Want to know what's included for your business?
Book a call or contact us — we can talk through what a managed IT support plan would cover for your team.