Privacy Policy

1. Who We Are

London PC Fix is an IT support company based in South London. We can be contacted at hello@londonpcfix.com or on 0203-488-7673.

2. What Data We Collect

We may collect the following information when you use our website or services:

• •Your name and contact details (email address, phone number)
• •Information about your IT issue or service request
• •Payment information (processed securely — we do not store card details)
• •Technical information about your devices when providing support

3. How We Use Your Data

We use your data to:

• •Respond to your enquiry or service request
• •Book and manage appointments
• •Send invoices and process payments
• •Communicate updates about your service
• •Improve our website and services

We do not sell or share your data with third parties for marketing purposes.

4. Data Retention

We retain your data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Client records are typically retained for 6 years in line with HMRC requirements.

5. Your Rights

Under UK GDPR, you have the right to:

• •Access the personal data we hold about you
• •Request correction of inaccurate data
• •Request deletion of your data (where applicable)
• •Object to how your data is used
• •Withdraw consent at any time

To exercise your rights, contact us at hello@londonpcfix.com.

6. Cookies

Our website may use cookies to improve your experience. You can control cookie settings through your browser. We do not use tracking or advertising cookies.

7. Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Remote support sessions use industry-standard encrypted connections.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.